My Services Login and Login Help

Setting up Your Password

You must first setup your password. The new password must be between 10 and 18 characters (no spaces), and must have at least 3 numbers.

To setup your password, you can use the Reset your Password ? form or usea nd follow the instructions. You will need the email address where the provisining email was sent or your RMC address email if you have one.

Personal Verification Questions

Next, you will be asked to enter 3 security questions and their respective answers. These questions and answers will be used for additional security measures, for example, during a password reset.

Connecting to My Services

Once you have setup your password and your personal verification questions, go to the services.rmc.ca login page and fill out the form using the username sent to you with your provisionning email and your newly set password.

Your username is 8 characters long and starts with "id" followed by 6 numbers (no spaces). ex:id012345 or id123456.

If Your Services Acount is Locked...

Your RMC Services account has been locked because you have exceeded the maximum number of failed login attempts on this account. This feature has been implemented to better protect your account.

Please contact RMC support at (613) 541-6000 ext 6343 (8:00AM through 4:00PM Eastern Time, Monday to Friday), with your personal information, and a representative will assist you.

Personal information required:

IDxxxxxx username:

The username is an 8 character string, which starts with "id" and is followed by 6 digits (ex: id012345)

If you forgot your password, you can use the "Forgot your Password ?" form

Alternatively, you can contact IT Support

Error: The requested URL was not found on this server.

Did you type the address correctly?

Check the spelling of the URL; it should be https://services.rmc.ca.

Are you connecting from a network or from work?

Permissions for a network are set by your network administrator, which may not allow you to connect to secure sites due to restrictions set in firewalls or proxy servers. You will not be able to sign in if this is the case. Please contact your network administrator.

An incorrect Username or Password was specified

Have you entered your username and password correctly and in the proper place?

Remember that your password is case-sensitive and make sure you are not entering spaces or dashes without meaning to.

Did you forget your password?

In order to protect our users' accounts, access to My Services will be automatically blocked once multiple attempts to log in are made with an incorrect password. If you forgot your password, or inadvertently have your access to My Services blocked, please use the "Forgot your passowrd" service available from the login page or contact RMC Support and a representative will assist you.

Is your browser saving your password?

If so, please disable this function. Instructions can be found under Passwords and Form Data on the browser settings page.

Have you cleared your Cache Memory or Temporary Internet Files lately?

If so, you may want to clear your cache again from outside the rmc.ca web site.

If not, please clear your cache memory from your browser. Instructions can be found under Cache and History on the browser settings page.

Have you cleared your cookies lately?

If so, you may want to try it again.

If not, you may want to delete some or all of your cookies. Read the Cookies section on the browser settings page for more instructions.