Objectives
- Provide awareness on how EAP can provide support to employees and family members;
- Explain services from DND’s Employee Assistance Program (EAP) hybrid model:
- Internal peer referral services
- External professional short-term counselling through Health Canada’s Employee Assistance Services
(HC-EAS)
About DND’s EAP
EAP is ...
DND’s Hybrid EAP Services Model
- Internal (Peer Referral Services)
- RA's
- "Listening Ear"
- Volunteers
- Regular working hours
- Peers
- Referral to internal services
- External (EAS-HC)
- Mental Health Professionals
- 1-800 number
- Family members
- 24/7
- Professional advisory services
- Trauma management
- Counselling
- Both
- Free
- Voluntary neutral
- Confidential
- Short-term
- Civilian Employees
- Referral to external services
Do you have to have a mental illness to seek help from EAP?
- stress
- grief
- anxiety
- depression
- frustrated
- shame
- fatigue
- fears
- gloom
- agitation
- illness
- cigarette
- sadness
- agitation
- lack of energy
- cravings
- headache
- aggression
- insomnia
- fallback
- poor sleep
- lethargy
- anger
- loss of appetite
- nervousness
- dark thoughts
- stress
- prolonged awakening
- difficulty falling asleep
- pain
- procratination
- nightmares
- untimely awakenings
- isolation
- bulimia
- backache
- weakness
- solitude
- hunger
Who are the RAs?
What is the Role of a Referral Agent (RA)?
Services Offered by the Referral Agents
- Bilingual and confidential services in the form of conversation to support the employee going through a difficult time.
- Referral services offered to the appropriate internal or external resource available.
- Services are available face to face or by telephone during regular work hours.
- Available to DND employees at any level.
Model / A Conversation with a Referral Agent
- Identifying feelings
- Identifying needs
- Identifying strategies and options
- Providing resources
Accessing the Peer Referral Services
- hrciv-rhciv.mil.ca/en/e-employee-how-can-i-access-help.page
- Choose a region, NCR, Eastern, Ontario, Atlantic, Pacific, Prairies
- Contact a Peer Referral Agent
- Schedule a visit
Local Referral Agents
Quiz: True or False
To refer the employee to the most appropriate resource, internally or externally, the referral agent must first proceed with a proper diagnostic.
About Health Canada Employee Assistance Services
- Included in DND’s EAP since January 2012
- Available to employees and eligible family members, providing:
- Access to over 900 professional mental health counsellors
- Accessible 24 hours/day; 7 days/week via:
- 1-800-268-7708 or
- 1-800-567-5803 (for the hearing impaired)
What are the services of HC – EAS
- Crisis counselling
- Short-term counselling
- Advisory Services
- Trauma Management Services
The counselling process
- Evaluation of the situation: is the need an urgent one or not?
- When not urgent, a counsellor will contact you within the next 48 hours to set-up an appointment
- An appointment is offered within the next 5 working days
- The counsellor assesses the issue – (short-term vs long-term)
Accessing short-term professional counselling
- hrciv-rhciv.mil.ca/en/e-employee-how-can-i-access-help.page
- Schedule a visit by phoning 1-800-268-7708
Quiz: True or False?
My family can access the services of Health Canada Employee Assistance Services through our EAP.
Life Speak - a new service
- Videos / podcasts
- Tips and practical strategies
- Online chats
- For employees and their families
- Anywhere, on any device with internet connection
As part of your Health Canada EAS, you may access the LifeSpeak library by:
- Go to the Life Speak website
Use the corporate ID: canada - Via HR-Civ Portal: hrciv-rhciv.mil.ca/en/e-employee-assistance-program.page
EAP Peer Referral Agents Website
- Employee Assistance Program - hrciv-rhciv.mil.ca/en/e-employee-assistance-program.page
- Health Canada:
- 1-800-268-7708
- Hearing impaired:
1-800-567-5803
- Hearing impaired:
- 1-800-268-7708
- Canadian Forces Members Assistance Program:
- 1-800-268-7708