Employee Assistance Program - Orientation 2020

Objectives

  • Provide awareness on how EAP can provide support to employees and family members;​
  • Explain services from DND’s Employee Assistance Program (EAP) hybrid model:​
    • Internal peer referral services​
    • External professional short-term counselling through Health Canada’s Employee Assistance Services ​
      (HC-EAS) 

 

 

About DND’s EAP

EAP is ...

Free - Confidential - Neutral - Voluntary

DND’s Hybrid EAP Services Model​

  • Internal (Peer Referral Services)
    • RA's
    • "Listening Ear"
    • Volunteers
    • Regular working hours
    • Peers
    • Referral to internal services
  • External (EAS-HC)
    • Mental Health Professionals
    • 1-800 number
    • Family members
    • 24/7
    • Professional advisory services
    • Trauma management
    • Counselling
  • Both
    • Free
    • Voluntary neutral
    • Confidential
    • Short-term
    • Civilian Employees
    • Referral to external services

Do you have to have a mental illness to seek help from EAP?

  • stress
  • grief
  • anxiety
  • depression
  • frustrated
  • shame
  • fatigue
  • fears
  • gloom
  • agitation
  • illness
  • cigarette
  • sadness
  • agitation
  • lack of energy
  • cravings
  • headache
  • aggression
  • insomnia
  • fallback
  • poor sleep
  • lethargy
  • anger
  • loss of appetite
  • nervousness
  • dark thoughts
  • stress
  • prolonged awakening
  • difficulty falling asleep
  • pain
  • procratination
  • nightmares
  • untimely awakenings
  • isolation
  • bulimia
  • backache
  • weakness
  • solitude
  • hunger

Who are the RAs?

helping hands

What is the Role of a Referral Agent (RA)?

Support

 

Services Offered by the Referral Agents 

  • Bilingual and confidential services in the form of conversation to support the employee going through a difficult time.​
  • Referral services offered to the appropriate internal or external resource available. ​
  • Services are available face to face or by telephone during regular work hours. ​
  • Available to DND employees at any level.

 

Model / A Conversation with a Referral Agent

  1. Identifying feelings
  2. Identifying needs
  3. Identifying strategies and options
  4. Providing resources

Accessing the Peer Referral Services

  1. hrciv-rhciv.mil.ca/en/e-employee-how-can-i-access-help.page
  2. Choose a region, NCR, Eastern, Ontario, Atlantic, Pacific, Prairies ​
  3. Contact a Peer Referral Agent ​
  4. Schedule a visit 

Local Referral Agents

Quiz: True or False

To refer the employee to the most appropriate resource, internally or externally, the referral agent must first proceed with a proper diagnostic.​

About Health Canada Employee Assistance Services

  • Included in DND’s EAP since January 2012​
  • Available to employees and eligible family members, providing:​
    • Access to over 900 professional mental health counsellors​
    • Accessible 24 hours/day; 7 days/week via:​
      • 1-800-268-7708 or ​
      • 1-800-567-5803 (for the hearing impaired)

 

What are the services of HC – EAS

  • Crisis counselling​
  • Short-term counselling​
  • Advisory Services​
  • Trauma Management Services

 

The counselling process

  • Evaluation of the situation: is the need an urgent one or not?​​
  • When not urgent, a counsellor will contact you within the next 48 hours to set-up an appointment​
  •  ​An appointment is offered within the next 5 working days ​
  • The counsellor assesses the issue – ​ (short-term vs long-term)

 

Accessing short-term professional counselling

  1. hrciv-rhciv.mil.ca/en/e-employee-how-can-i-access-help.page
  2. Schedule a visit by phoning 1-800-268-7708 

Quiz: True or False?

My family can access the services of Health Canada Employee Assistance Services through our EAP. ​

Life Speak - a new service

  • Videos / podcasts 
  • Tips and practical strategies 
  • Online chats 
  • For employees and their families ​
  • Anywhere, on any device with internet connection 

As part of your Health Canada EAS, you may access the LifeSpeak library by:​

  • Go to the Life Speak website 
    Use  the corporate ID: canada​
  • Via HR-Civ Portal: hrciv-rhciv.mil.ca/en/e-employee-assistance-program.page​

 

EAP Peer Referral Agents ​Website

  • Employee Assistance Program - hrciv-rhciv.mil.ca/en/e-employee-assistance-program.page
  • Health Canada:​
    • 1-800-268-7708​
      • Hearing impaired:​
        1-800-567-5803
  • Canadian Forces Members Assistance Program:​
    • 1-800-268-7708

Accessing EAP from an External computer

Date modified: